Terms of Sales

Your access to our website and your use of it are governed by the general terms and conditions available below.
We draw your attention to the need to read these terms and conditions carefully.
For any questions, feel free to contact us at the following address: hello@hiboo.be

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Our General Terms and Conditions of Sale

Your access to our website and use thereof are governed by the general terms and conditions available below.
We urge you to read these general terms and conditions carefully.
For any questions, please contact us at the following address: hello@hiboo.be

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Hiboo 1: Information about Hiboo

Hiboo
Registered office located at 56 Rue Armand Campenhout – 1050 Ixelles, Belgium, company number BE0723768468.
Tel: +32 488 87 44 86 – Email: hello@hiboo.be

The website is a platform for discovering, selling, and purchasing products that improve your sleep (hereinafter, the “Service”).

Any question or complaint regarding the website, these General Terms of Use ("GTU"), the General Terms and Conditions of Sale ("GTC"), the Privacy Policy ("Policy") or the Cookie Policy may be addressed to HIBOO SPRL at the above-mentioned address or by email at hello@hiboo.com.

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Hiboo 2: Acceptance of the General Terms and Conditions of Sale

Access to the website is subject to the GTU, the Privacy Policy, the Cookie Policy, and applicable laws and regulations.
Therefore, access to the website implies full and unconditional acceptance by the user (the “User”) of these GTU, the Policy, and the Cookie Policy.

These GTU, the GTC, the Cookie Policy, and the Privacy Policy exclusively govern the relationship between the User and HIBOO SPRL concerning the use of the Site and the Service. They can be consulted at any time on the website.

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Hiboo 3: Offer Validity

Products sold by Hiboo are intended for consumers with a delivery address in Belgium (free shipping) or in Europe (with a transport quote request). Items are sold while stocks last and within the specified geographical limits.

Products are sold exclusively to individuals; reselling items purchased on www.hiboo.be is prohibited.

If a product turns out to be unavailable after the order has been paid, Hiboo commits to informing the customer and offering a new delivery date as soon as possible or a refund within 2 days of the cancellation request.

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Hiboo 4: Prices

Prices shown on www.hiboo.be are in euros and include VAT (All Taxes Included).

Prices also include a €17 environmental contribution (effective since 01/01/21) to cover the cost of collecting and processing used mattresses.
More info: www.valumat.be

If the VAT rate changes, product prices may also change accordingly without prior notice.

Hiboo reserves the right to modify prices at any time without prior notice. The invoicing is based on the rates in effect at the time the order is recorded and accepted.

Products remain the property of Hiboo until full payment is received. Payment must be made in full and may be split into two instalments: a deposit followed by the balance (except in the case of specific installment plans).

Hiboo reserves the right to cancel or not validate any order for which payment or a previous payment has been disputed.

Sales, discounts, and promotional codes cannot be combined.

During sales periods (January and July), promo codes are deactivated and cannot be combined.

For deliveries outside the EU or to French overseas territories, the customer is considered the official importer and must comply with the laws of the destination country. Any customs duties and taxes are the sole responsibility of the customer. Hiboo is not obligated to provide their amount.

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Hiboo 5: Order Confirmation and Management

Hiboo will confirm every order by email. This email confirms that the order has been registered and that the amount has been debited. After this confirmation email is sent, Hiboo cannot guarantee that cancellation is possible.

To modify or cancel your order, please contact us within 48 business hours. Once production has started, modifications are no longer possible. Any change may result in a price adjustment.

Hiboo will keep you informed of your order status, especially regarding shipping.

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Hiboo 6: Product Presentation

Hiboo strives to describe its products as accurately as possible on www.hiboo.be. However, in case of errors or omissions, Hiboo shall not be held liable.

Photos and illustrations are non-contractual.

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Hiboo 7: Delivery

Products are delivered in one shipment to the address provided during the order. For split deliveries, a fee of €110 excl. VAT per additional delivery applies.

Delivery times indicated on the site are average estimates (in business days) and not contractual.

Prices on www.hiboo.be include VAT and delivery costs for Belgium only.
In other parts of Europe, transport costs are excluded and may be quoted after product selection.
For non-EU regions, prices exclude VAT and delivery charges. Taxes and duties may apply and are the customer's responsibility.

The customer is responsible for the accuracy of the delivery details provided. Hiboo cannot be held liable for delivery issues caused by incorrect or incomplete information.

Deliveries are made between 07:30 and 19:00 on appointment.

The buyer must be present on the delivery day. If not, and no notice is given at least 24 hours in advance, a €110 excl. VAT fee applies for a second delivery. A third party can receive the order, but the delivery location may not change without Hiboo's consent.

Deliveries are made inside the home/building. The customer must ensure easy access. Delays or extra labor not included in the quote will be charged at €30 per 15-minute increment.

Assembly includes the full setup of the bed (2 bases, headboard, mattress). The space must accommodate items measuring at least 205cm x 140cm x 15cm. If needed, the client must provide elevator access or a furniture lift beyond the 3rd floor.

If the customer opts to collect the items from Hiboo’s warehouse, all handling and transport are at their own risk. A €70 VAT-incl. discount may apply for self-pickup.

Upon receipt, we recommend:

• Verifying that the delivery matches the order

• Checking for transport damage

• Noting any reservations on the delivery slip

• Keeping the packaging in good condition

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Hiboo 8: Payment – Depending on Available Methods

Payment may be made by any method offered on our website: credit/debit card (VISA/MasterCard), PayPal, or bank transfer. Hiboo reserves the right to limit payment options.

The customer authorizes Hiboo to charge the chosen payment method and confirms the availability of sufficient funds. Hiboo is not liable for fraudulent payment use.

Invoices and related documents will be provided electronically.

Hiboo retains ownership of products until full payment is received. In case of non-payment, Hiboo may reclaim the products at the customer's expense.

All payments are processed using secure encryption. It is the customer’s responsibility to save and print their invoice. Full ownership is transferred only after payment of all fees and taxes.

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Hiboo 9: Right of Withdrawal

You have 14 business days from delivery to withdraw from your purchase, applicable only to orders placed on www.hiboo.be.

For partial deliveries, the period starts from receipt of the final item.

To exercise your right, email hello@hiboo.be
HIBOO will confirm receipt of your request by email.

Hiboo may request photos prior to return. Damaged or used items beyond normal inspection may not be refunded in full.

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9.1 Extended 60-Night Trial Offer for Mattresses

The “60-night trial” applies only once per customer/order and only to standard mattress sizes: 70×200, 80×200, 90×200, 140×200, 160×200, and 180×200.

It is only valid for new products, excluding second-hand or clearance items.

A mattress protector must be purchased from Hiboo and delivered with the mattress to qualify.

Mattresses used in hospitality settings are excluded.

This extended trial applies to standalone mattresses and those purchased in the MINUIT pack. It supplements the legal 14-day withdrawal period, extending the total to 60 calendar days from delivery.

Boxes and headboards in the MINUIT pack remain subject to the standard 14-day policy.

Returns under this offer must include a reason and photos, sent by email.

The mattress must be returned in clean condition, stain-free, with the original invoice.

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Return Deadline

You have 14 days from your withdrawal notice to return the product.

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Refund Policy

Refunds apply only to the product’s price. Shipping, handling, and other fees are not refunded.

Refunds for 60-night trial returns depend on the purchase type (e.g., pack offers).
Pack discounts are voided if a mattress is returned; the order is adjusted to reflect only the remaining items.

Discounts are recalculated accordingly in the event of partial returns.

 

For a mattress in two parts, with or without a joining zipper, the total size corresponding to the bed size will be taken into account.

Example: two 90 cm mattresses with or without a joining zipper will be considered as a 180 cm mattress.

Unless otherwise agreed, refunds are always made using the original payment method used at the time of purchase.

Refunds for products will be issued within 7 business days from the date Hiboo has received the returned goods.

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9.2 Return Conditions in Case of Withdrawal or 60-Night Trial Offer

Return shipping costs are at your expense.

If you wish Hiboo to collect the product, you must first pay the transport fee to the nearest Hiboo warehouse. The pickup and return fee is €90.

Alternatively, you can return the product yourself free of charge, by appointment, to the Hiboo warehouse communicated to you, and present your proof of purchase (order confirmation email, invoice, or delivery note).

You are advised to take all necessary precautions and insurance to prevent partial or total loss or damage to the goods until they are delivered to Hiboo.

Products that are incomplete, damaged, soiled, or returned more than 14 days after the withdrawal request will not be refunded and will remain available for pickup by the Buyer. All items must be returned in packaging.

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Exceptions:

The right of withdrawal for mattresses, box springs, and related textiles applies only to standard sizes: 70×200, 80×200, 90×200, 140×200, 160×200, and 180×200.

If the purchase concerns custom-made products, the Buyer does not benefit from a right of withdrawal. As per legislation, the right of withdrawal is excluded for contracts involving goods made to the consumer's specifications or clearly personalized. This includes non-standard dimensions (80×190, 120×190, 150×190, 160×190, 200×200, etc.), specific colors or fabrics, and modifications (special sizes, zippers, etc.).

The right of withdrawal and in-store returns do not apply to textile products such as sheets, duvet covers, mattress protectors, pillowcases, duvets, and pillows if removed from their original packaging, due to health and hygiene regulations.

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Hiboo 10: Cookie Policy

The Client expressly authorizes Hiboo to store a “cookie” file on their hard drive.

This cookie is intended to facilitate statistics collection, client recognition, and identification in the “my account” area on the Hiboo website. The cookie does not allow us to identify you personally. It stores general browsing data that we may access during future visits.

These data are for internal use only and are not shared with third parties.

You can refuse cookies by configuring your browser accordingly.

Some cookies are advertising cookies that record viewed products to show you relevant ads for up to 90 days.

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Hiboo 11: Liability

Hiboo is only bound by a best-efforts obligation for all stages of site access, navigation, form submission, order placement, order preparation, delivery, product return, and refund processing.

Hiboo is not liable for inconveniences or damages arising from Internet usage and external issues despite all necessary precautions.

Events such as force majeure, external intrusion, or viruses will not incur Hiboo’s liability.

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Hiboo 12: Intellectual Property

The website and its components (trademarks, logos, graphics, photographs, animations, videos, music, texts, etc.) are the property of Hiboo. They are protected by intellectual property laws (including copyright, design rights, trademark rights, etc.) and may not be reproduced, used, or distributed without prior written permission from Hiboo or the rightful owner.

Any infringement is considered counterfeiting and may be punishable by three months to three years of imprisonment and/or a fine of €100 to €100,000.

Hiboo grants the User a non-exclusive, non-transferable, indefinite, and revocable license to access, view, and download content from the site solely for display purposes. You may print one copy for personal use only, provided it is unaltered and includes all copyright and origin notices. Use for private purposes only (as defined by Article XI.190 5° of the Belgian Code of Economic Law).

Any other use of the website or its content is strictly prohibited.

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Hiboo 13: Warranty Conditions

Products sold by Hiboo come with a 2-year warranty covering material and manufacturing defects.

To benefit from the warranty, the buyer must present the purchase invoice. The product must be returned in clean and good condition.

If a manufacturing defect is confirmed, Hiboo will replace the defective item at no cost with a new product.

Contractual warranty → see separate commercial warranty file.

Warranty duration begins on the invoice or delivery note date. The warranty applies to products only (not services).

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MATTRESSES – 10-Year Warranty

Covers the mattress core against abnormal sagging or premature deformation under normal use and with a suitable bed base.

A slight compression of less than 20% of filling materials may occur during body adaptation – this is not covered.

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BOX SPRINGS – 10-Year Warranty

Fixed box springs (excluding electric/manual ones) are covered for lifetime manufacturing defects under normal use.
Excludes parts like joints, slats, attachments, screws, feet, and upholstery.

Electric bases are covered by a 2-year warranty under normal use.

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STORAGE BEDS – 2-Year Warranty

Covered for 2 years against manufacturing defects under normal use.
Does not cover misuse, poor maintenance, or improper installation.

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CONDITIONS & EXCLUSIONS – MATTRESS & BOX SPRING WARRANTY

Warranty does not cover:

• Poor maintenance

• Accidents or misuse

• Moisture/humidity damage (no mold, no burns, etc.)

• Repairs or alterations (sawing, drilling, etc.)

• Damaged fabrics or stitching

The product must be returned clean and stain-free with the original order form or invoice. Use of Hiboo’s mattress protector is recommended.

The warranty entitles you to a replacement or repair, with delivery costs billed separately.

To qualify:

• Mattress must be used on a suitable and good-condition base

• Pocket spring mattresses may not be used on slatted bases with more than 5 cm spacing

• A waterproof mattress protector must be used

• Never place mattress directly on the floor or unventilated support

• Flip mattress twice a month (head/foot and front/back)

• Do not remove the warranty label

Warranty period is not extended after exchange or repair.

A depreciation principle applies (except for fixed box springs under 10-year coverage):

• 0–2 years: 100%

• After 2 years: 80%

• After 3 years: 60%

• After 5 years: 40%

• After 7 years: 20%

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Hiboo 14: Dispute Resolution

These GTU are governed by Belgian law, to the fullest extent permitted by applicable private international law.

For disputes regarding the validity, interpretation, or execution of the GTU, only the Brussels courts have jurisdiction.

Before any legal action, both parties agree to try to resolve the issue amicably, through direct contact, or if needed, mediation or arbitration.

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Hiboo 15: Personal Data

Through cookies (see Hiboo 11), Hiboo may collect personally identifiable data about users.

Hiboo owns the data collected and may use or transfer it.

In accordance with Law No. 78-17 of January 6, 1978, users may opt out of commercial use, and have the right to access, correct, and delete their personal data.

Requests must be sent by email to the Hiboo team.

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Hiboo 16: Modification of the General Terms and Conditions

Hiboo reserves the right to modify or update these GTU, GTC, Policy, and Cookie Policy at any time, with notification via the website.

In case of discrepancies between language versions, the French version prevails.

If any provision is deemed unlawful or unenforceable, the remaining provisions shall remain valid.

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Hiboo 17: Contact

We are happy to answer all your questions within 48 hours at hello@hiboo.be.
Customer service is available by email or phone daily from 8:30 AM to 9:00 PM.

GTC Last Updated: 25/05/2025