General Terms and Conditions of Sale and Use

Your access to the website www.hiboo.be, your use of it and your purchases are governed by these general terms and conditions. Please read them carefully. If you have any questions, contact us at hello@hiboo.be.

Article 1 – Information about HIBOO

The website www.hiboo.be (the "Website") is operated by The Dreamy Company SRL under the HIBOO brand ("HIBOO"):

• registered office: Rue Armand Campenhout 56, 1050 Ixelles, Belgium;

• company and VAT number: BE 0723.768.468;

• email: hello@hiboo.be.

The Website is a platform for discovering, selling and buying bedding and sleep-enhancing products online (the "Service").

Any question or complaint about the Website, these general terms and conditions of sale and use (the "Terms"), the privacy policy (the "Privacy Policy") or the cookie policy (the "Cookie Policy") may be sent to HIBOO at the postal or email address above.

Article 2 – Scope and acceptance

These Terms govern the use of the Website and the sales concluded between HIBOO and its consumer customers (the "Customer"), whether concluded on the Website, at a distance or in store. For sales concluded in store, they apply provided that they were brought to the Customer's attention before the sale was concluded, in particular by a reference on the quotation or order form.

Access to the Website implies acceptance of the provisions of these Terms relating to its use, of the Privacy Policy and of the Cookie Policy. Any order placed on the Website implies express acceptance of these Terms, which the Customer confirms by ticking the box provided for this purpose before placing the order.

The Terms applicable to an order are those in force when the order is confirmed. They can be consulted and downloaded at any time on the Website.

Article 3 – Validity of the offer

HIBOO delivers exclusively in Belgium. Every order must specify a delivery address in Belgium or provide for collection of the products from HIBOO's warehouses (Article 7.4). This restriction applies regardless of the Customer's place of residence or nationality. Items are sold while stocks last.

If the Customer nevertheless wishes to use the products outside Belgium, the Customer must arrange their transport from Belgium, at the Customer's own expense, risk and responsibility, either by collecting them or through a carrier of the Customer's choice. Exceptionally, HIBOO may agree in writing to arrange delivery outside Belgium, on the basis of a quotation. In all these cases, the products remain subject to the rules applicable to products delivered in Belgium: returns and interventions under the guarantees take place exclusively in Belgium (Articles 9 and 13.12).

The products are intended exclusively for private use by individuals. Resale of items purchased on the Website is prohibited.

If a product turns out to be unavailable after the order has been confirmed and paid for, HIBOO will inform the Customer as soon as possible and offer either a new delivery date or cancellation of the order. In the event of cancellation, HIBOO will refund the amounts paid within a maximum of 2 days of the request.

Article 4 – Prices

Prices on the Website are stated in euros, including all taxes (VAT included). They include delivery and assembly in Belgium as provided in Article 7.

Prices include the Valumat environmental contribution of €17 per mattress. In force since 1 January 2021, this contribution funds the collection, treatment and recycling of used mattresses. More information at www.valumat.be.

HIBOO may change its prices at any time. The price invoiced is the price displayed when the order is confirmed. It cannot be changed afterwards, except where the Customer requests a change to the order (Article 5).

Offers, promotions and sales cannot be combined. During sales periods (January and July), promotional codes are deactivated. The specific terms of each promotional offer are published on the Website for the duration of the offer.

Article 5 – Order confirmation and management

HIBOO confirms every order by email. This email confirms that the order has been registered and that the payment or deposit has been received.

Any request to change or cancel an order must reach us within 48 working hours of this confirmation. An order can no longer be changed once the product is in production, and any change may lead to a price adjustment. These provisions are without prejudice to the right of withdrawal provided in Article 9 for distance contracts.

HIBOO then keeps the Customer informed of the various stages of the order, in particular its dispatch and the scheduling of the delivery appointment.

Article 6 – Product presentation

HIBOO describes its products with the utmost care in the various sections of the Website. Photographs and illustrations are provided for information purposes only. Slight differences in colour or appearance may occur, in particular due to screen settings or the natural character of certain materials, and do not constitute a lack of conformity.

These provisions do not limit the Customer's rights under the legal guarantee of conformity (Article 13).

Article 7 – Delivery and assembly

7.1 Delivery arrangements

Products are delivered in a single delivery to the address in Belgium given by the Customer when ordering. If the Customer wishes to receive several deliveries, each additional delivery is charged at €133.10 incl. VAT (€110 excl. VAT).

Delivery takes place between 7:30 a.m. and 7:00 p.m., always by appointment arranged in advance with the Customer. Lead times shown on the Website are average times, expressed in working days. The final delivery date is set when the appointment is made. Failing agreement on a date, delivery will take place no later than 30 days after the contract is concluded, in accordance with the Belgian Code of Economic Law. The Customer will be informed of any delay by telephone or email.

The Customer is responsible for the information provided when ordering (delivery address, name and telephone number). HIBOO cannot be held liable if an error in this information prevents or delays delivery.

7.2 Delivery costs and transport outside Belgium

Delivery and assembly costs in Belgium are included in the prices. HIBOO does not deliver outside Belgium (Article 3).

Where the Customer arranges the transport of the products to another country, or in the case of an exceptional delivery outside Belgium accepted by HIBOO on the basis of a quotation, all transport costs are borne by the Customer. For destinations outside the European Union, the Customer is considered the importer and must comply with the regulations of the country of destination. Any customs duties and taxes due on import are payable by the Customer and are the Customer's responsibility.

7.3 Presence, access and assembly

The Customer undertakes to be present on the agreed delivery date. In the event of an unjustified absence not notified at least 48 hours in advance, HIBOO may charge for a second delivery at €133.10 incl. VAT (€110 excl. VAT). The Customer may authorise a third party to receive the goods. In that case, the Customer must provide the identity of that third party and may not change the delivery address without HIBOO's express consent.

Deliveries are made inside the Customer's building or home. The price of the service includes 45 minutes for unloading and complete assembly of the bed (two bases, headboard and mattress). Any handling not provided for in the initial quotation and any waiting time will be charged in addition at €40 incl. VAT per 15-minute period.

The Customer shall ensure that the place of delivery and assembly is easily accessible and allows the various parts of the furniture (minimum dimensions 210 cm × 140 cm × 15 cm) to be carried to the designated location. In the event of access difficulties or risk of damage, the Customer shall, at the Customer's own expense, take the necessary measures to ensure that the transport proceeds in good conditions (available lift, furniture lift, etc.). From the third floor upwards, HIBOO may require a furniture lift to carry out the delivery.

7.4 Collection by the Customer

If the Customer chooses to collect the goods from HIBOO's warehouses, or to have them collected by a third party of the Customer's choice, transport, handling, loading and unloading are at the Customer's expense, risk and sole responsibility. Collection must take place on the day and at the time agreed with HIBOO. By agreement with HIBOO, the Customer may then benefit from a discount of €50 incl. VAT.

7.5 Receipt and transfer of risk

On receipt, we recommend that the Customer:

• check that the goods delivered match the order;

• check that no damage occurred during transport;

• note any relevant reservations on the delivery note;

• keep the packaging in good condition, in particular with a view to a possible return (Article 9).

Visible defects and transport damage must be reported in accordance with Article 13.3.

The risk of loss of or damage to the products passes to the Customer when the Customer, or a third party designated by the Customer (other than the carrier), takes physical possession of them. Where the products are collected by a carrier chosen by the Customer and not offered by HIBOO, the risk passes when the products are handed over to that carrier.

Article 8 – Payment

8.1 Payment methods

The Customer may pay by credit or debit card (Visa, Mastercard), by PayPal or by bank transfer in advance. Depending on the order, HIBOO may offer only some of these payment methods.

Payments are processed through a secure encryption system so that no information transmitted can be intercepted by third parties. The Customer warrants that they are authorised to use the chosen payment method and that it gives access to sufficient funds to cover the amount of the order. Except where it is at fault, HIBOO cannot be held liable for any fraudulent use of the payment method.

8.2 Payment terms

The price is payable either in full when ordering or in no more than two instalments: a deposit when ordering and then the balance, unless a specific instalment payment scheme applies. Only the amount due when ordering (full price or deposit) is charged at that time.

Where a deposit has been paid, the balance is invoiced and payable within twenty-one (21) days of the order confirmation. However, every order must be paid in full before delivery: if delivery takes place before that period expires, it can only be carried out once full payment has been received.

In the event of non-payment of any amount due, HIBOO may suspend or cancel the order or delivery, whatever its stage of performance. HIBOO may also refuse or cancel an order where payment for it, or for a previous order by the Customer, is in dispute.

8.3 Invoices

Invoices, order confirmations and supporting documents are provided exclusively in electronic form. It is up to the Customer to save or print them if they wish to keep a copy.

8.4 Retention of title

HIBOO retains full ownership of the products sold until the price has been paid in full, including principal and ancillary amounts, fees, taxes and mandatory contributions. In the event of total or partial non-payment, HIBOO may reclaim the products, whatever their condition, at the Customer's expense and risk. This clause does not affect the transfer of risk provided in Article 7.5.

Article 9 – Right of withdrawal and 60-night trial offer

9.1 Withdrawal period and scope

In accordance with Articles VI.47 et seq. of the Belgian Code of Economic Law, you have 14 calendar days to withdraw from the contract without giving any reason. This period starts on the day on which you, or a third party designated by you (other than the carrier), take physical possession of the goods. If a single order is delivered in several instalments, the period starts on receipt of the last item. You may exercise this right as soon as the contract is concluded.

The right of withdrawal applies only to distance contracts, i.e. orders negotiated and placed exclusively on www.hiboo.be or by other means of distance communication. It also applies where such orders are collected in store.

The right of withdrawal does not apply to:

• purchases concluded in our stores;

• sales negotiated in store, in particular on the basis of a quotation drawn up and discussed with a HIBOO adviser during one or more visits, even if the order is subsequently confirmed, signed or paid remotely (by email, telephone, bank transfer or payment link). Such sales are not distance contracts within the meaning of Article I.8, 15° of the Code of Economic Law, since the Customer was able to see and try the products and receive personalised advice before committing.

Mattresses may also benefit from the 60-night trial offer described in Article 9.8, including when purchased in store.

9.2 Exercising the right of withdrawal

To exercise your right, you must inform us of your decision by an unequivocal statement, preferably by email to hello@hiboo.be. You may use the model withdrawal form in Annex 1, but this is not compulsory. HIBOO will then send you an acknowledgement confirming receipt of your request.

To help process your request, HIBOO may ask you for photographs of the product before it is returned.

9.3 Returning products

You must return the product without undue delay and no later than 14 days after informing us of your decision to withdraw. The deadline is met if you send back or drop off the product before the period expires. Returns take place exclusively in Belgium. You may:

• drop off the product yourself, by appointment, at the depot indicated by HIBOO, together with your proof of purchase (confirmation email, invoice or delivery note);

• send it to the depot indicated by HIBOO using a carrier of your choice;

• ask HIBOO for a return label (small parcels) or a collection (bulky products).

Until the product is handed over to HIBOO, we recommend that you take all appropriate measures, including insurance where applicable, to cover any loss or damage.

9.4 Return costs

You bear the direct costs of returning the product.

• Drop-off by you: drop-off by appointment is free of charge.

• Carrier of your choice: you bear the cost. We recommend a tracked and insured shipment.

• Small parcels – return label provided by HIBOO: for products that can be shipped as a parcel (bpost or another carrier), return costs amount to €15 incl. VAT. They are deducted from the amount refunded.

• Bulky products – collection by HIBOO: mattresses, mattress toppers, slatted bases, box springs and beds cannot normally be returned by post because of their size. Their collection by HIBOO in Belgium costs €185 incl. VAT, which is deducted from the refund. This amount is the estimated maximum cost of returning these products.

• Product located outside Belgium: its transport to HIBOO's depot in Belgium is entirely at your expense and responsibility.

9.5 Condition of returned products

During the withdrawal period, you may handle the product only to the extent necessary to establish its nature, characteristics and functioning, as you would in a store. The product must be returned:

• in new, clean condition, free from stains, odours, pet hair and signs of use;

• complete, with all its accessories, labels and instructions, and accompanied by the proof of purchase;

• in its original packaging where possible or, failing that, in packaging providing equivalent protection, so that it is not folded or damaged in transit.

Any use beyond such examination makes you liable for any diminished value of the product. This is the case, for example, if you sleep on a mattress or mattress topper, or wash a cover. The same applies to any damage, stain or sign of wear, including damage occurring during the return. HIBOO may then reduce the amount refunded by the amount of the diminished value. This reduction may amount to the full price where the product can no longer be sold.

9.6 Products excluded from the right of withdrawal

In accordance with Article VI.53 of the Code of Economic Law, the right of withdrawal does not apply to:

• goods made to your specifications or clearly personalised, in particular made-to-measure items (specific colour or fabric), items with specific additions or modifications (particular thickness, zip, etc.) or items made to order in non-standard sizes. For mattresses, slatted bases, box springs and related textiles, the standard sizes are: 70×200, 80×200, 90×200, 140×200, 160×200 and 180×200. Any other size (for example 80×190, 120×190, 150×190, 160×190 or 200×200) is considered non-standard;

• sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery, in particular bed linen, mattress protectors, pillows and duvets.

9.7 Refund

HIBOO will refund all payments received from you, including any initial delivery costs, no later than 14 days after receiving your decision to withdraw. Only the supplementary costs resulting from your choice of a delivery method more expensive than the standard delivery offered will not be refunded.

HIBOO may withhold the refund until it has received the product back or until you have supplied evidence of having sent it back, whichever is the earlier.

Where the returned product was purchased as part of a bundle or with a discount, the amount refunded corresponds to the price actually paid for that product, with the discount deducted proportionally.

The refund is made using the same means of payment as used for the order, unless you have expressly agreed otherwise, and at no cost to you. Any deductions (return costs, diminished value) will be itemised for you.

9.8 Extended "60-night" trial offer for mattresses

9.8.1 Nature of the offer

In addition to the legal right of withdrawal, HIBOO offers a commercial 60-night trial for its mattresses, whether purchased separately or as part of a bundle (in particular MINUIT or LIT COFFRE). For 60 calendar days from receipt of the mattress, the Customer may request its exchange or refund under the conditions below.

This offer applies only to the mattress. Bases, slatted bases and headboards, including those included in a bundle, remain subject solely to the rules in Articles 9.1 to 9.7.

9.8.2 Conditions

The 60-night offer applies only if all of the following conditions are met:

• the mattress is a new product. Second-hand and clearance products are excluded;

• the mattress is a standard size: 70×200, 80×200, 90×200, 140×200, 160×200 or 180×200. For a two-part mattress without a joining zip, the total size corresponding to the bed is taken into account (for example, two 90 cm mattresses are treated as one 180 cm mattress);

• a mattress protector was purchased from HIBOO and delivered no later than the day the mattress was delivered. A mattress protector purchased elsewhere does not qualify for the offer;

• the mattress is intended for private and personal use. Mattresses intended for use in hotels, holiday rentals, guesthouses or any other non-private use are excluded;

• the offer has not already been used: it is limited to one exchange or refund per customer and per order.

9.8.3 Excluded mattresses

The following do not qualify for the 60-night offer:

• mattresses with a joining zip;

• dual-comfort mattresses (for example firm/medium), with or without a joining zip;

• made-to-measure or non-standard-size mattresses (Article 9.6).

9.8.4 Procedure

The request must be sent by email to hello@hiboo.be within the 60-day period. It must include photographs of the mattress, the reason for the return and the original order form or invoice.

The mattress must then be returned within 14 days of the request, in accordance with Article 9.3.

9.8.5 Logistics costs

Return costs are borne by the Customer, in accordance with Article 9.4.

If the exchange or return of the mattress requires a furniture lift, in particular where the layout of the premises required one at delivery (Article 7.3), the cost of the furniture lift is borne entirely by the Customer. This applies both to the collection of the returned mattress and to the delivery of the replacement mattress.

If the mattress is located outside Belgium, the Customer must bring it back, at the Customer's own expense and responsibility, to the depot indicated by HIBOO in Belgium. In the case of an exchange, the new mattress is handed over in Belgium.

9.8.6 Condition of the mattress

The mattress must be returned in a perfectly clean condition, free from stains and soiling, undamaged and properly packed so that it is not folded or damaged in transit. A mattress that is incomplete, damaged, soiled or folded, or that is returned late, cannot be taken back under the 60-night offer and remains at the Customer's disposal.

For distance contracts, these conditions apply without prejudice to the legal right of withdrawal provided in Articles 9.1 to 9.7, which the Customer retains during the 14-day legal period.

9.8.7 Exchange

In the case of an exchange, any price difference between the returned mattress and the new mattress is invoiced or refunded to the Customer. The new mattress does not qualify for a new trial period.

9.8.8 Refund

Under the 60-night offer, HIBOO refunds only the price of the mattress. Delivery, collection and any other order-related costs are not refunded.

For a mattress purchased as part of a bundle:

• returning the mattress automatically cancels the bundle benefit and the discount granted for the combined purchase. The purchase is then treated as relating solely to the bed (box spring or storage bed), without a mattress, at the price applicable to it;

• the buy-back value of the mattress can never exceed the amount actually paid, online or in store.

If the Customer received any other discount on the purchase, the refund amount is adjusted proportionally.

Unless otherwise agreed, the refund is made using the means of payment used for the purchase, within 7 working days of HIBOO collecting the mattress.

Article 10 – Cookies

The Website uses cookies that are strictly necessary for its operation (for example, to manage the shopping cart and the "My account" area) and, subject to your prior consent, audience measurement and advertising cookies. The latter allow us, in particular, to show you advertisements related to the products you have viewed for a maximum of 90 days.

You can accept, refuse or configure non-essential cookies at any time via the Website's cookie banner. For more details, see our Cookie Policy.

Article 11 – Liability

HIBOO makes every effort to ensure the accessibility and proper functioning of the Website, but cannot guarantee this at all times. HIBOO cannot be held liable for inconvenience or damage inherent in the use of the Internet and beyond its control, such as a network outage, an external intrusion or a computer virus, nor in the event of force majeure.

HIBOO is responsible for the proper performance of orders (preparation, delivery, assembly, returns and refunds) in accordance with these Terms and the law. Nothing in these Terms limits HIBOO's liability for wilful misconduct or gross negligence, or the rights the Customer enjoys under mandatory legal provisions.

Article 12 – Intellectual property

The Website and its components (trademarks, logos, graphics, photographs, animations, videos, music, texts, etc.) are the property of HIBOO or its partners. They are protected by intellectual property rights (in particular copyright, design rights and trademark rights). They may not be reproduced, used or distributed without the prior written consent of HIBOO or the relevant rights holder, failing which civil and criminal proceedings for infringement may be brought.

HIBOO grants the Website user a non-exclusive, non-transferable licence, for an indefinite period and revocable at any time without reason, to access, display and download the Website's content solely for display purposes. The user may also print a copy of the displayed content for personal use, provided that the user does not alter it and retains all authorship and source notices. Reproduction is permitted only for strictly private purposes within the meaning of Article XI.190, 5° of the Code of Economic Law.

Any use of the Website and its components not covered by this Article is strictly prohibited.

Article 13 – Guarantees

13.1 Legal guarantee of conformity

All products sold by HIBOO benefit from the two-year legal guarantee of conformity from delivery, provided for in Articles 1649bis et seq. of the Belgian former Civil Code. The guarantees described below are commercial guarantees that are in addition to this legal guarantee and do not limit its scope. Unless otherwise stated, the conditions, exclusions and terms that follow apply only to the commercial guarantee.

13.2 Scope of the commercial guarantee

Products sold under the HIBOO brand, in particular mattresses, box springs, slatted bases and storage beds, benefit from a commercial guarantee covering only manufacturing and design defects, under normal conditions of use.

The guarantee takes effect on the delivery date shown on the invoice or, where applicable, on the delivery note. It applies only to goods: services (delivery, assembly, dismantling, on-site interventions) are excluded.

13.3 Making a claim

Any guarantee claim must be made in writing, by email to hello@hiboo.be, by the purchaser of the product, together with the purchase invoice.

The Customer is asked to check the apparent condition of the goods on delivery. So that the carrier can be held liable, visible defects and transport damage must be reported immediately on the delivery note or, at the latest, within 3 working days of delivery. Under the legal guarantee, any lack of conformity must in any event be reported within two months of its discovery.

In case of doubt or a technical claim, HIBOO may have the product examined by its manufacturer or by a technical representative.

13.4 Defects covered

The guarantee covers manufacturing or design defects, in particular:

• non-conformity of the product with the order (dimensions, model, composition);

• bonding defects;

• defective stitching or ticking;

• defective zips;

• obvious finishing defects;

• structural defects in the mattress core;

• failure of mechanical or electrical components during the applicable guarantee period.

13.5 Normal characteristics that are not defects

13.5.1 Mattresses

• odour on unpacking (a normal and temporary phenomenon);

• natural settling of materials of up to 15%;

• loss of firmness of up to 20%;

• compression of the cover padding of up to 65%;

• body impressions of less than 3 cm;

• dimensional tolerances of approximately ±1%.

13.5.2 Box springs and slatted bases

• normal wear and tear from use;

• minor noises caused by the materials settling under load;

• natural variations in materials and fabrics;

• wear parts and decorative elements.

13.6 Duration and terms – mattresses and box springs

The commercial guarantee on mattresses and box springs is 5 years from delivery.

During the first 2 years, HIBOO provides full cover (repair or replacement) for any recognised manufacturing or material defect. After that, the Customer is asked to make a financial contribution depending on the age of the product:

13.7 Storage beds

Storage beds are guaranteed for 2 years from delivery against any manufacturing or design defect, under normal conditions of use. In particular, damage resulting from the following is excluded:

• improper use;

• lack of maintenance;

• non-compliant installation;

• impacts, overloading, moisture or unauthorised interventions;

• normal wear and tear of components.

13.8 Conditions of the commercial guarantee

To benefit from the commercial guarantee:

• the product must have been used under normal conditions;

• the mattress must rest on a suitable base in good condition and must never be placed directly on the floor;

• the mattress must be protected by a mattress protector and turned regularly;

• the product must be free from stains and soiling;

• the original guarantee label must be present and intact.

The absence or removal of the guarantee label voids the commercial guarantee.

13.9 Returns and packaging

Any product returned under a guarantee must be clean, carefully packed in packaging equivalent to the original packaging and accompanied by proof of purchase. Under the commercial guarantee, a product returned dirty, unpackaged or poorly packed may be refused.

13.10 Exclusions

The commercial guarantee does not cover:

• normal wear and tear;

• fading of fabrics;

• stains (urine, blood, sweat, etc.);

• mould due to insufficient ventilation;

• damage caused by moisture, excessive heat or fire;

• unauthorised modifications or repairs;

• visible defects not reported in accordance with Article 13.3;

• minor colour differences in complex orders.

13.11 Final provisions

Any repair or replacement under the commercial guarantee does not extend its original duration. Under the commercial guarantee, HIBOO decides, as appropriate, to repair the product, replace it with a similar or equivalent product, or make a partial refund based on the product's residual value.

During the legal guarantee period, the Customer also benefits from the remedies provided by law: repair or replacement of the goods and, failing that, a price reduction or termination of the sale.

13.12 Territorial application of the guarantees

HIBOO delivers exclusively in Belgium (Article 3). The guarantees apply to products delivered or collected in Belgium, and any intervention under them (diagnosis, repair, replacement or take-back) is carried out exclusively in Belgium.

Where the product has been taken outside Belgium after delivery or collection, or has exceptionally been delivered outside Belgium, a Customer who discovers a defect must, in order to benefit from the commercial guarantee, bring the product back to Belgium, at the Customer's own expense and responsibility, to the place indicated by HIBOO. Transport, handling and any re-shipment abroad are at the Customer's expense.

Under the legal guarantee, the product is also brought into conformity in Belgium, where it was delivered. The Customer makes the product available to HIBOO there, at the place agreed with HIBOO, without prejudice to the rights granted to consumers by mandatory law.

Article 14 – Governing law and disputes

These Terms are governed by Belgian law, without prejudice to the protection the Customer enjoys under the mandatory provisions of the law of the Customer's country of habitual residence.

In the event of a dispute, the Customer and HIBOO undertake first to seek an amicable solution. The Customer may also contact the Belgian Consumer Mediation Service free of charge (www.mediationconsommateur.be).

Failing an amicable solution, the dispute will be brought before the competent courts in accordance with the applicable legal rules, in particular those protecting consumers.

Article 15 – Personal data

HIBOO processes the personal data of its customers and Website users in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data.

This data is used in particular to manage orders, deliveries and after-sales service and, as the case may be, with your consent or on the basis of HIBOO's legitimate interest, to send you marketing communications. It is disclosed to third parties only in the cases described in the Privacy Policy (for example, carriers or payment service providers).

You have the right of access, rectification, erasure, restriction, portability and objection, in particular to direct marketing. You can exercise these rights by email to hello@hiboo.be.

Article 16 – Changes to the Terms

HIBOO may change these Terms, the Privacy Policy and the Cookie Policy at any time. Changes are published on the Website. They apply to orders placed after their publication. Each order remains governed by the Terms in force when it was confirmed.

In the event of any discrepancy between the language versions of these Terms, the Privacy Policy or the Cookie Policy, the French version shall prevail.

If any provision of these Terms is declared unlawful or unenforceable by a court decision, the remaining provisions shall remain in force.

Article 17 – Contact

We answer your questions by email at hello@hiboo.be within 48 hours.

Annex 1 – Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To The Dreamy Company SRL (HIBOO), Rue Armand Campenhout 56, 1050 Ixelles, Belgium – hello@hiboo.be:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

• Ordered on (*) / received on (*): ..............................

• Order number: ..............................

• Name of consumer(s): ..............................

• Address of consumer(s): ..............................

• Signature of consumer(s) (only if this form is notified on paper): ..............................

• Date: ..............................

(*) Delete as appropriate.

Terms last updated: 15/09/2025