Hiboo was founded in 2017 by three friends faced with the challenge of finding the perfect balance between quality, aesthetics and accessibility of beds, all 100% Made in Belgium.

A fair price: By working without intermediaries, we offer products at accessible prices.

Made in Belgium: Our beds, mattresses, box springs, storage beds, and headboards are manufactured in Belgium; our duvets, pillows, and mattress toppers are produced in France. Local production that limits our ecological footprint and supports regional businesses.

Certified production: Our foams are certified according to OEKO-TEX and CERTIPUR standards, and our production sites have obtained ISO 14001 environmental certification.

Cellmade: Our samples are cut by prison inmates, offering an opportunity for social and professional integration.

Environmental commitment: We manufacture each product to order to avoid unnecessary overproduction.

Ethics: We work with a sheltered workshop for the crafting of our headboards, supporting the social integration of people with disabilities.

Hygiene: Our products meet the strictest hygiene and environmental standards.

Yes, we offer a service dedicated to professionals! All the information can be found on our dedicated page. You can also contact us directly at hello@hiboo.be to discuss your needs.

Our general terms and conditions of sale apply to individuals for private use. For professional use (hotels, guesthouses, B&Bs...), the terms are defined with you during the quotation process. The 60-night trial offer does not apply to these orders.

To help you make the right choice, we recommend coming to test our mattresses directly in-store. Nothing beats direct experience for determining which mattress will offer you the best comfort.

Hiboo mattresses are designed to fit most bed bases. If you choose a pocket-sprung mattress, ensure the gap between the slats of your bed base does not exceed 5 cm.

Your mattress must always rest on a suitable bed base in good condition, and never directly on the floor: this is a condition of the commercial warranty.

Only our Premioo mattress is specially treated against dust mites, thus offering additional protection for people sensitive to allergens. For our other models, we strongly recommend using an anti-dust mite mattress protector. This will allow you to benefit from effective protection while extending the lifespan of your mattress.

At Hiboo, personalization is at the heart of our approach. You can choose the ideal size, the firmness of your mattress, the design of your headboard, and the color of your bed. Bespoke options are also available to meet your specific needs.

Good to know: our standard sizes are 70×200, 80×200, 90×200, 140×200, 160×200, and 180×200. Any other dimension (for example 160×190 or 200×200) is considered non-standard. Personalized products (specific colors or fabrics, particular thicknesses, pull tabs, etc.) and non-standard dimensions are manufactured especially for you. They cannot be returned under the right of withdrawal, nor can they be exchanged as part of the 60-night trial.

Our duvets, pillows, and mattress toppers are produced in France. All our other products are manufactured in Belgium.

Yes, we offer custom options to meet all your specific requests. Send us your request at hello@hiboo.be.

As custom items are made to your specifications, they are excluded from the right of withdrawal and the 60-night trial offer.

You can place an order directly on our website or at one of our stores:

• Hiboo Ixelles Store — Rue Armand Campenhout 56, 1050 Ixelles
• Hiboo Merode Store — Rue de Linthout 230, 1040 Etterbeek
• Hiboo Namur Store — Rue de la Croix 36, 5000 Namur

In-store, your advisor will create a personalized quote with you. Please note: an order placed in-store cannot be cancelled, and the 14-day right of withdrawal only applies to remote orders (see "Can I return a product?"). Our mattresses remain eligible for the 60-night trial offer, even when purchased in-store.

This is likely a technical issue. Contact us at hello@hiboo.be: our team will be happy to help you resolve the problem.

You can pay by credit or debit card (Bancontact, Visa, Mastercard), PayPal, Apple Pay, or by advance bank transfer. Depending on the order, some of these methods may not be available.

You can also opt to pay in 3 installments via Alma.

Yes, thanks to Alma, you can pay for your order in 3 installments. This option is offered during the checkout process.

You can also pay in full at the time of order, or pay a deposit at the time of order followed by the balance. The balance is subject to an invoice payable within 21 days of order confirmation. In all cases, your order must be paid in full before delivery.

Contact us by email at hello@hiboo.be.

After your payment, you will receive a confirmation email: it confirms the registration of your order and the receipt of your payment or deposit. If you do not see it, check your spam folder. If you still have not received anything, contact us at hello@hiboo.be to check the status of your payment and your order.

First, check your spam folder. If you do not find this email, contact us at hello@hiboo.be and we will resend your order confirmation.

Your invoices and order confirmations are sent to you exclusively by electronic means. Remember to save or print them if you wish to keep a copy. If you cannot find your invoice, please email us at hello@hiboo.be and we will resend it to you.

Any request for modification must be sent to us by email at hello@hiboo.be within 48 business hours of your order confirmation email. Please include your order number.

An order cannot be modified once the product is in production. A modification may result in a price adjustment.

Yes, within the same 48 business-hour window following order confirmation: email us at hello@hiboo.be and we will adjust your order and its price.

Beyond that, please place a new order. We will try to combine deliveries; if this is not possible, each additional delivery will be charged at €133.10 including VAT.

In-store orders: no cancellations are possible once the order has been placed in-store.

Remote orders (via hiboo.be, by phone or by email): you may cancel your order within 48 working hours of the confirmation email by writing to us at hello@hiboo.be. After this period, or as soon as production of your product has begun, the order can no longer be cancelled.

For these remote orders, you also retain your 14-day right of withdrawal from the date of receipt, except for excluded products (made-to-measure, non-standard, unsealed linens). See "Can I return a product?".

No. Offers, promotions, and sales cannot be combined, and you may only use one promo code per order. During sale periods (January and July), promotional codes are deactivated.

First, check that we are not currently in a sales period (January and July): codes are disabled during this time. Otherwise, send an email to hello@hiboo.be specifying the code you are trying to use.

We deliver exclusively within Belgium. You can also pick up your order at our warehouse (see "Can I come and collect my order?").

If you wish to use your products outside of Belgium, transport from Belgium must be arranged by you, at your own expense and risk. By way of exception, we can arrange delivery outside of Belgium upon request: please email us at hello@hiboo.be. Outside the European Union, customs duties and import taxes are your responsibility.

In all cases, returns and warranty services take place exclusively in Belgium.

Fees: delivery in Belgium is included in our prices, as is the assembly of our box spring beds (see "Do you provide an assembly service?"). Our VAT-inclusive prices also include the €17 Valumat environmental contribution per mattress.

Lead times: for beds, we begin production upon receipt of your deposit; allow for an average of 5 weeks. Other products are delivered within an average of 3 working days. These lead times are indicative: the final date is set with you when scheduling the appointment.

Deliveries take place by appointment, between 7:30 a.m. and 7:00 p.m., and in a single shipment. If you wish to receive your delivery in several shipments, each additional delivery is charged at €133.10 including VAT.

Yes, we deliver inside your house or building. Access must allow for the transport of pieces measuring at least 210 × 140 × 15 cm to the desired room.

In case of difficult access, you must arrange the necessary means at your own expense (available elevator, furniture lift, etc.). From the third floor up, we may require the presence of a furniture lift.

Yes. You may pick up your order yourself, or have it picked up by a person of your choice, at our warehouse on the day and time agreed upon with us. Transportation, loading, and unloading are then at your own expense and under your responsibility. By arrangement with us, you will receive a discount of €50 incl. VAT.

Boxspring beds: delivery and assembly are included. The service includes 45 minutes for unloading and full assembly of the bed (two bases, headboard, and mattress).

Storage beds: assembly is available as an option at a price of €75 incl. VAT.

Any handling not specified in the quote and any waiting time will be charged at €40 incl. VAT per 15-minute increment.

Yes, please notify us as soon as possible, and at least 48 hours before the appointment, at hello@hiboo.be. In the event of an absence not reported at least 48 hours in advance, a second delivery will be charged at €133.10 incl. VAT.

If you cannot be present, you may also authorize someone else to receive your order: simply provide us with their identity.

Send an email to hello@hiboo.be with your order number and your new delivery address, which must be in Belgium. Our team will update your information before shipping.

Please double-check your address, name, and phone number when ordering: an error could prevent or delay delivery.

The estimated delivery times are averages; in the event of a delay, we will notify you by phone or email. If you have not received your order by the agreed date, please contact us at hello@hiboo.be with your order number. We will ensure delivery as soon as possible.

For which orders? The 14-day right of withdrawal applies only to orders placed remotely: on hiboo.be, by phone, or by email, including those collected in-store. It does not apply to purchases made in-store, nor to orders negotiated in-store based on a quote prepared with an advisor, even if they are subsequently confirmed or paid for remotely.

Timeframes: you have 14 calendar days from the receipt of your order to inform us of your decision by email at hello@hiboo.be, stating your order number. The withdrawal form attached to our T&Cs may be used, but is not mandatory. You then have 14 days to return the product to us.

Excluded products: bespoke or personalized items, non-standard sized products, as well as bed linen, mattress protectors, pillows, and duvets unsealed after delivery.

Condition of the product: it must be returned in new, clean, and complete condition and, if possible, in its original packaging. You may examine the product as you would in a store; however, sleeping on a mattress or washing a cover will result in a depreciation deducted from the refund, which may amount to the full price.

Return costs (at your expense):

• Drop-off by yourself, by appointment, at the warehouse we indicate: free of charge.
• Shipment by the carrier of your choice: at your expense (we recommend a tracked and insured shipment).
• Small parcels with a Hiboo return label: €15 incl. VAT, deducted from the refund.
• Bulky products (mattresses, mattress toppers, bed bases, box springs, beds) collected by us in Belgium: €185 incl. VAT, deducted from the refund (€90 for a mattress collected as part of the 60-night trial offer).
• Products located outside Belgium: transport to our warehouse in Belgium at your expense.

For mattresses, also discover our 60-night trial offer, valid even for in-store purchases.

You have 60 calendar days from the receipt of your mattress to request an exchange or refund, whether you purchased it online or in-store, individually or as part of a bundle (MINUIT, STORAGE BED...). The offer applies only to the mattress: bed bases, box springs, and headboards, even if included in a bundle, are not eligible.

Conditions:

• the mattress is new (second-hand and clearance mattresses are excluded);
• it is a standard size: 70×200, 80×200, 90×200, 140×200, 160×200, or 180×200 (two mattresses without a zipper are considered based on the total bed size);
• a mattress protector was purchased from Hiboo and delivered no later than the day of the mattress delivery;
• the mattress is intended for private use (hotels, guesthouses, and B&Bs are excluded);
• the offer is limited to one exchange or refund per customer and per order.

Excluded mattresses: mattresses with a joining zipper, dual-comfort mattresses (e.g., firm/medium), and custom-made or non-standard mattresses.

Procedure: send your request to hello@hiboo.be before the end of the 60 days, including photos of the mattress, the reason for the return, and your order confirmation or invoice. The mattress must then be returned to us within 14 days, perfectly clean, unstained, unfolded, and properly packaged. A soiled, damaged, folded, or late-returned mattress cannot be accepted.

Fees: return costs are your responsibility: free drop-off by appointment, or collection by us for €90 incl. VAT as part of the 60-night offer. If a furniture lift is required, its cost is at your expense, both for collection and for the delivery of the new mattress.

Exchange: any price difference will be charged or refunded to you. The new mattress does not benefit from a new trial period.

Refund: only the price of the mattress is refunded, excluding delivery or other fees. For a mattress purchased in a bundle, the bundle discount is canceled and the bed is invoiced at its individual price. The refund will be processed within 7 business days following the collection of the mattress.

Full terms and conditions: article 9.8 of our general terms and conditions of sale and our dedicated page.

After receiving your request at hello@hiboo.be, we will organize the return with you. The refund will be issued via the payment method used for the order, unless otherwise agreed.

• Right of withdrawal: refund of sums paid, including standard delivery costs, no later than 14 days after receiving your decision. We may wait until we have received the product back or received proof of shipment.
• 60-night trial: refund of the mattress price within 7 working days of its collection.

Any potential deductions (return costs, depreciation) will be communicated to you in detail. For a product purchased as part of a pack or with a discount, the refund corresponds to the price actually paid for that product.

Upon delivery, please check that your order is complete and in good condition, and note any reservations on the delivery note. Visible damage and transport damage must be reported immediately on the delivery note, or within 3 business days at the latest.

If you discover a defect afterward, please write to us at hello@hiboo.be within 2 months of its discovery, attaching your purchase invoice and photos of the defect. Our team will propose a solution: repair, replacement, or another suitable solution.

All our products are covered by the 2-year legal guarantee of conformity from the date of delivery.

Our mattresses and box springs also benefit from a 5-year commercial warranty against manufacturing and design defects. It is 100% covered for the first 2 years; beyond that, a contribution is required based on the age of the product: 40% between 2 and 3 years, 60% between 3 and 4 years, 80% between 4 and 5 years.

Our storage beds are guaranteed for 2 years against any manufacturing or design defects.

To benefit from the commercial warranty, your mattress must be protected by a mattress protector, turned regularly, placed on a suitable bed base (never on the floor), free of stains, and its original warranty label must be intact. Second-hand and clearance mattresses only benefit from the 2-year legal guarantee.

Application conditions, exclusions, and coverage terms: see our general terms and conditions of sale.

• Hiboo Ixelles Store — Rue Armand Campenhout 56, 1050 Ixelles
• Hiboo Merode Store — Rue de Linthout 230, 1040 Etterbeek
• Hiboo Namur Store — Rue de la Croix 36, 5000 Namur

• Hiboo Ixelles Store — open Tuesday to Saturday, from 10:30 am to 6:30 pm; closed on Sunday and Monday.
• Hiboo Merode Store — open Monday to Friday from 10:00 am to 6:00 pm, Saturday from 10:00 am to 6:30 pm; closed on Sunday.
• Hiboo Namur Store — open Monday to Friday from 10:00 am to 6:00 pm, Saturday from 10:00 am to 6:30 pm; closed on Sunday.

Always use a mattress protector: it protects your mattress from stains and is a requirement of the commercial warranty. Change it whenever you change your sheets, which is about every two weeks.

To extend the life of your mattress, flip it and rotate its position regularly, ideally every 3 months. Always place it on a suitable bed base in good condition, never directly on the floor, and do not remove its warranty label.

Find all our advice in our care guide.

Be sure to ventilate your bedroom and shake out your duvet regularly.

It is recommended to wash your duvet once or twice a year, at a temperature not exceeding 40°C.

To maintain its volume and softness, tumble drying on a delicate cycle is essential. To improve drying while using less detergent, add two or three tennis balls to the drum. If you do not have a tumble dryer, opt for dry cleaning.

Ensure that the filling is completely dry before reusing your duvet, especially for models made of natural materials.

Find all our tips in our care guide.

Air out your bedroom and regularly fluff your pillows.

Wash them once or twice a year, at a maximum of 40°C.

To maintain their bounce and loft, tumble dry them on a gentle cycle. Placing two or three tennis balls in the drum improves drying while saving on detergent.

Ensure that the filling is completely dry before using your pillow again.

Find all our tips in our care guide.

We work without intermediaries, in direct contact with our manufacturers, to offer you fairly-priced products all year round.

We occasionally offer promotions (for example on our packs), offers through partners, and sales in January and July. The terms and conditions for each promotion are published on our site for its duration: follow us on social media so you don't miss anything.

Promotions, special offers, and sales cannot be combined, and promotional codes are deactivated during sales.