Hiboo was founded in 2017 by three friends faced with the challenge of finding the perfect balance between quality, aesthetics and accessibility of beds, all 100% Made in Belgium.

Fair pricing: By working without intermediaries, we offer products at affordable prices.
Made in Belgium: All our products are made (with the exception of our storage beds, which are produced in Northern France) in Belgium, thus minimizing our ecological footprint and supporting local businesses.
Certified production: Our foams are certified according to OEKO-TEX and CERTIPUR standards, and our production sites have obtained ISO 14001 environmental certification.
Cellmade: Our samples are cut by inmates, offering an opportunity for social and professional integration.
Environmental commitment: We manufacture each product to order to avoid unnecessary overproduction.
Ethics: We work with a sheltered workshop for the production of our headboards, supporting the social integration of people with disabilities.
Hygiene: Our products meet the strictest hygiene and environmental standards.

Yes, we offer a dedicated service for professionals! We have a page devoted to this topic where you will find all the necessary information. Feel free to consult it here or contact us directly at hello@hiboo.be to discuss your needs!

To help you make the right choice, we recommend coming to test our mattresses directly in-store. Nothing beats direct experience for determining which mattress will offer you the best comfort.

To prevent stains and maintain the quality of your mattress, using a mattress protector is recommended. Change it every time you change your sheets, which is about every two weeks. To extend the life of your mattress, alternate its position every 3 months.
Find all our tips here.

Yes, Hiboo mattresses are designed to fit most surfaces. However, if you opt for one of our pocket sprung mattresses, it is important to check that the spacing between the slats of your bed base does not exceed 5 cm. Make sure your bed base meets this requirement to fully enjoy the benefits of your Hiboo mattress.

Only our Premioo mattress is specially treated against dust mites, thus offering additional protection for people sensitive to allergens. For our other models, although they are not treated against dust mites, we strongly recommend that you use a mattress protector treated against dust mites. This will allow you to benefit from effective protection while extending the life of your mattress.

At Hiboo, personalization is at the heart of our approach. You can choose the ideal size, the comfort of your mattress, the design of your headboard and the color of your bed. Custom-made is also available to meet your specific needs.

All our products are made in Belgium, with the exception of our storage beds produced in the North of France.

Yes, we also offer custom-made options to meet all your specific requests. Please send your request to the following email address: hello@hiboo.be

Yes, you can simply add the additional products you want to your current order. If you encounter a technical problem while adding, please contact us at hello@hiboo.be .

Yes, you can pay for your order in installments through Alma. Installment payment options are available during the ordering process.

You can order directly on our website or at one of our stores:

Hiboo Ixelles Store
Rue Armand Campenhout, 56
1050 Ixelles

Hiboo Waterloo Store
Chaussée de Bruxelles, 238
1410 Waterloo

If you are experiencing difficulties adding an item to your cart, it may be a technical issue. Please contact us at: hello@hiboo.be. Our team will be happy to assist you in resolving the problem.

Payment can be made via Bancontact, credit card, PayPal or Apple Pay. You can also opt for payment in 3 installments via Alma.

If you have any difficulties validating your payment, please contact us by email at the following address: hello@hiboo.be .

If your order has been validated but you have not received a confirmation email, please check your junk mail. If you cannot find this email, we invite you to contact us at hello@hiboo.be so that we can send you the confirmation of your order.

To obtain your invoice, simply request it by sending an email to the following address: hello@hiboo.be. Our team will be happy to send it to you promptly.

If you wish to cancel your order, we recommend that you contact us as soon as possible at hello@hiboo.be. If the cancellation request is made too late and the factory has already started production, we may not be able to cancel the order. In this case, we will inform you of the available options.

If you wish to cancel your order, we recommend that you contact us as soon as possible at hello@hiboo.be. If the cancellation request is made too late and the factory has already started production, we may not be able to cancel the order. In this case, we will inform you of the available options.

After completing your payment, you will receive a confirmation email. If you don't see this email in your inbox, please check your spam folder. If you still haven't received anything, please don't hesitate to contact our customer service at hello@hiboo.be to check the status of your payment and order.

Promotional codes cannot be combined. You can only use one promotional code per order. If you have several codes, we recommend that you choose the one that offers you the best discount.

If your promotional code isn't working, please email our customer service at hello@hiboo.be and specify the code you are trying to use.

If you wish to modify your order, it is essential to do so as soon as possible after placing it. If the request is made immediately after the order, we will be able to modify it without any problem. Simply send your request to our customer service at hello@hiboo.be.

If you do not make this request immediately after placing your order, the possibility of modification will depend on the processing status of your order. In this case, we will evaluate each request on a case-by-case basis to see if it is still possible to make changes.

The 60-night trial allows you to test your Hiboo mattress at home. If, after this period, you are not completely satisfied, you can return it. To find out more about the conditions and process of the 60-night trial, click here.

If you have not received your order within the expected timeframe, please contact our customer service at hello@hiboo.be with your order number. We will ensure delivery as soon as possible.

If you need to change the shipping address for your order, please email our customer service at hello@hiboo.be with your order number and the new shipping address. Our team will update your information before shipment.

If you wish to change the day of your delivery, please let us know as soon as possible. Simply send your request to our customer service at hello@hiboo.be . We will do our best to adjust the delivery date.

We offer delivery of our products throughout Belgium, with the exception of beds that need to be delivered to floors above the second.
For beds: Upon receipt of the down payment, we will start production of your bed. From that moment, please allow a lead time of 5 weeks.
For other products: Your order will be delivered within 72 hours.

We deliver throughout Belgium. To arrange delivery outside Belgium, please write to us at hello@hiboo.be .

Assembly is offered for our boxspring beds. For the assembly of the storage beds, it costs 45 euros if you want this service.

If you notice a defect in your Hiboo product, please send an email to our customer service at hello@hiboo.be explaining the problem and attaching photos of the defect if possible. Our team will assist you in resolving this issue, whether through repair, exchange, or another suitable solution.

If you wish to return an item within the 60-night trial period, you can follow the steps detailed on our dedicated page. To learn more about the return process and conditions, click here.

You have 14 days from the receipt of your bed to return it to us. Return shipping costs will be at your expense. Please note that the bed must be returned in its original condition. Detailed return instructions are available in our general terms and conditions of sale. To arrange the return of your bed, please contact us by email at hello@hiboo.be indicating your order number in the subject line.

You have 24 hours after validation to cancel your order. Email us at hello@hiboo.be to inform us.

We are sincerely sorry for this inconvenience. Please contact us at hello@hiboo.be. If you notice a defect, please attach photos to your email to facilitate the processing of your request.

Our mattresses have a 10-year warranty.
Boxsprings are guaranteed for life.
Our storage beds are guaranteed for 5 years.

Once your refund request has been sent to our email address hello@hiboo.be , we will organize the return with you. If the product is compliant, a full or partial refund will be made depending on its condition. We will refund the amount to the account used for payment.

Hiboo Ixelles Store
Rue Armand Campenhout, 56
1050 Ixelles

Hiboo Waterloo Store
Chaussée de Bruxelles, 238
1410 Waterloo

Hiboo Ixelles Store
Closed: Sunday, Monday
Open: Tuesday - Saturday: 10:30 AM - 6:30 PM

Hiboo Waterloo Store
Closed: Sunday
Open: Monday - Thursday: 10:00 AM - 6:00 PM
Friday - Saturday: 10:00 AM - 6:30 PM

To prevent stains and maintain the quality of your mattress, using a mattress protector is recommended. Change it every time you change your sheets, which is about every two weeks. To extend the life of your mattress, rotate its position every 3 months.
Find all our tips here.

Remember to air your room and fluff your duvet regularly.
It is recommended to wash your duvet once or twice a year at a temperature not exceeding 40°C.
To maintain its volume and softness, a delicate tumble dry cycle is crucial. To improve drying efficiency while using less detergent, add two or three tennis balls to the drum.
If you do not have a tumble dryer, opt for dry cleaning.
It is essential to ensure that the filling is completely dry before reusing your duvet, especially for models made from natural materials.
Find all our care tips here.

Air out your bedroom and fluff your duvet regularly.
Wash your pillows once or twice a year, at a maximum of 40°C.
To improve drying efficiency and save laundry detergent, place two or three tennis balls in the drum.
To maintain their bounce and loft, it is essential to tumble dry your pillows on a delicate cycle.
Make sure the filling is completely dry before enjoying your pillow again.
Find all our tips here.

To thank you, we are offering you a 5% discount when you register, applicable on your first order. From time to time we make offers through partners – follow us on social media so you don't miss anything.

We do not make promotional offers. We work without intermediaries, in direct contact with our manufacturers, in order to offer you products at fair prices all year round. However, to thank you, we are offering you a 5% discount when you register, which you can benefit from on your first order.