Store Manager

At Hiboo, the quality of your sleep is our priority.

We are proud to offer the first Belgian online brand of essential products that allow everyone to benefit from restful sleep.

Our ambition is to change the lives of thousands of people by providing a new vision of the bedding, sleep and rest market. We offer a tailor-made offer, designed to provide optimal comfort for all body types, while being accessible to as many people as possible and respecting the necessary ecological transition.

Driven by extremely positive word of mouth, we have developed a complete universe around sleep and rest, including bed bases, duvets, pillows, and much more. To allow everyone to discover our products available on our site and live the Hiboo experience, we are going to open our second store in Waterloo - after the success of our store in Brussels, at Chatelain.

A true ambassador of our brand to our customers, you will work independently and in close collaboration with the marketing and sales teams.

Your missions will be as follows (non-exhaustive list):

• Welcoming, advising and retaining customers
• Build personalized relationships with customers over the long term
• Ensure product exchanges and returns
• Coordinate with the warehouse the planning and preparation of orders
• Respond to customer requests via customer service email (mainly FR + NL / ENG)
• Organize and supervise inventories
• Guarantee the good behavior and cleanliness of the Flagship
• Recruit and train the sales team (students, flexi-job, interns, etc.)
• Implement and apply merchandising guidelines
• Transmit and share company values
• Participate in the development of turnover and the achievement of monthly objectives (bonus objectives)
• Be a source of suggestions for the animation and creation of events around the Flagship.
• Participate in backoffice management (reception, encoding, etc.)
• Cash management, opening/closing
• ...

• You are passionate about business and understand the importance of customer service.
• You are dynamic, versatile and endowed with strong interpersonal skills.
• You have 2 to 3 years of experience in a similar role.
• You are autonomous, rigorous and organized
• You have a taste for challenge and an eye for detail
• You have an entrepreneurial soul
• You are caring and diplomatic
• You are creative and face obstacles
• You have an excellent presentation and you see yourself in the identity and style of our brand